Merchant & Aggre APIs : Integration Guide
Welcome to our API Documentation!
We’re thrilled to have you here. Our API is designed to provide seamless integration and powerful functionality to help you achieve your goals. Whether you’re building a new application, integrating an existing one, or just exploring what our API can do, you’ll find everything you need right here.
What's new in V1.11.2 - 2025/9/28
1.Added old_price field to Order APIs :

In the following APIs — Retrieve Orders, Retrieve Specific Orders by IDs (Batch), Get Orders With Issues, and Manage Invoices-Get Orders for an Invoice — a new variable has been added ("old_price") to indicate whether the price has changed.

This field shows the OLD order price including delivery fee. If it is set to -1, then the price did not change.

V1.11.1 - 2025/8/23
1.Added Price Change Variable in Webhook :

In the Order Status Update Webhook, a new variable has been added ("old_price") to indicate whether the price has changed.

V1.11.0 - 2025/7/30
1.Added send to store flag in order data :

In the following APIs — Retrieve Specific Orders by IDs (Batch), Retrieve Orders, and the Order Status Update Webhook — a new variable has been introduced to indicate the state of a returning order when status_id = 23 (Returning to Returned Warehouse).

To see how this variable is used, refer to the Response Sample section in the Retrieve Specific Orders by IDs (Batch) or Retrieve Orders APIs, or the Request Samples section in the Order Status Update Webhook.

V1.10.0 - 2025/7/22
1.Added resolve returned order API :

A new API enabling merchants to resend orders once they have been returned to the designated returns warehouse.
check the new api here

V1.9.0 - 2025/4/15
1.Added Request returned order API :

Added new api that allows you to request returned orders on behalf of the merchant.
check the new api here

2.Added get orders with issue API :

Added a new api that allows you to get orders with issue on behalf of the merchant.
check the new api here

3.Added resend returnd order API :

Added a new api that allows you to resend a returned order to a new or the same customer.
check the new api here

V1.8.0 - 2025/4/15
1.Added company order ID prefix :

Added support for company-specific order ID prefixes to improve system integration and order tracking.
check the registrations process here

V1.7.0 - 2025/3/15
1. Added Receive Returned Order API :

Now you can receive returned orders on behalf of the merchant using the new API.
check it out

2. Added Resolve Order Issue API :

Your merchants may want to resolve order issues on their own. With this new API, you can enable them to do so.
check it out

V1.6.1 - 2025/3/8
1. Added "deliver_done" flag to retreive orders APIs and webhook :

We’ve added a new deliver_done flag to the following APIs and webhook 'Retrieve Orders' API, 'Retrieve Orders by IDs' API and the webhook.
This flag enables you to filter orders by their delivery status.

2. Added additional info to the webhook :

We’ve updated the webhook by adding new flags. The following flags have been introduced
'merchant_invoice_id', 'deliver_confirmed_fin' and 'has_merchant_fin_record' flags have been added to the webhook.
For more details, please refer to the Flags in the 'Request Sample' in the webhook section.

V1.6 - 2025/2/16
1. Added Creating Multiple Orders API :

We’ve introduced a powerful new API that allows you to create multiple orders in a single, streamlined request.
This update simplifies the order creation process, enhancing efficiency and saving valuable time when managing large volumes of orders.
check it out.

V1.5 - 2025/2/3
1. Added Webhooks :

We've added a new webhook specifically for order status updates.
Now, you can automatically receive real-time updates whenever the status of an order changes in our system.
check it out.

V1.4 - 2025/1/6
1. Added Company Order Id :

In the 'Create Order', 'Edit Order', 'Retrieve All Orders', and 'Retrieve Orders by IDs' APIs,
a 'Company Order ID' field has been added. This allows you to track which order ID in our system corresponds to the order ID in your system.

V1.3 - 2025/1/2
1. Changed create order API name :

Renamed the "Create Order" API to "Order Creation".
Note : The functionality of the API remains unchanged.

2. Added clearer explanations for each endpoint :
- Added clearer explanations for each endpoint, providing more detailed information on their usage and expected responses.
- Clarified the authentication requirements for the Invoice API to ensure proper integration.
3. Added Delete Order API :

With this API, you can delete specific orders.

V1.2 - 2024/12/28
1. Added Print order and get printed orders APIs :
This new APIs allows you to print orders and retrieve the printed orders as a PDF file.
V1.1 - 2024/12/4
1. Edit an Order :
With this API, you can edit specific information about an order, such as the customer's name, phone number, and address.
2. Speed improvement :
Over all endpoint optimization and lower latency
API Rate Limit :
To ensure fair usage and optimal performance of our API, we have implemented a rate limit of
30 requests per 30 seconds
for each user. This limit is enforced across all endpoints.
Merchant Endpoints :
Before delving into our endpoints, please import our collection to your postman via the following URL:
https://documenter.getpostman.com/view/28693628/2sAYHzGNzt
01
Login Endpoint :

username and password are submitted to the endpoint, merchant token is returned.
Note: all the API communication depends on the auth-token.

Method :

POST

Content-Type :

multipart/form-data

Purpose :

To authenticate a merchant and receive a token.

  • Login token resets after password change
  • Login with merchant account to get merchant token, or with merchant user account to get merchant user token.
  • Invoice APIs strictly require Merchant token and will return authentication error if merchant user token is used.
Required Parameters :
  • username
    (string)
    [Required] :
    The merchant's username.
  • password
    (string)
    [Required] :
    The merchant's password.
Response :
  • On success : Returns a token to be used for future API calls.
  • On failure : Provides an error code and message.
Request Samples :
  • Query Parameters : No parameters
  • Request Body :
  • "username":"username"
    "Password":"password"
Response Samples :
  • Response body on success :
  • {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned
     "msg": "ok", // Success message
     "data": {
        "token": "@@d71480ycdmp9....", the login token (string)
     }
    }
  • Response body on failure:
  • {
     "status": false,
     "errNum": "999", // Error code
     "msg": "error message", // Error message
    }
    
02
Supplementary data for order creation :

To create an order in our API, couple of parameters have to be specified (region-id, city-id, package-size).

Each of these values has its own API as shown below:

Several endpoints are used to get necessary data before creating an order :

Cities :
  • Method :

    GET

  • Content-Type :

    multipart/form-data

  • Response : A list of cities in the format [{id: 1, city_name: 'name'}].

  • Request Sample :
    • Query Parameters : No parameters
    • Request Body : No body
  • Response Sample :
    • Response body on success :
    {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned 
     "msg": "ok", // Success message
     "data": [
      {
        "id": "1", the id of the city (string)
        "city_name": "name" the text of the city (string)
      } 
     ]
    }
    • Response body on error :
    {
     "status": false,
     "errNum": "999", // Error code
     "msg": "error message", // Error message
    }
Regions :
  • Method :

    GET

  • Content-Type :

    multipart/form-data

  • Parameter : city_id (int) [Required] : Specifies the city for which regions are retrieved.

  • Response : A list of regions within the specified city in the format [{id: 1, region_name: 'name'}].

  • Request Sample :
    • Query Parameters :
    • "city_id":"ID"
    • Request Body: No body
  • Response Sample :
    • Response body on success:
    • {
       "status": true,
       "errNum": "S000", // On success "S000" will be returned
       "msg": "ok", // Success message
       "data": [ 
        {
           "id": "1", the id of the region (string)
           "region_name": "name" the text of the region (string)
        }
       ] 
      }
    • Response body on error :
    • {
       "status": false,
       "errNum": "999", // Error code
       "msg": "error message", // Error message
      }
Package Sizes :
  • Method :

    GET

  • Content-Type :

    multipart/form-data

  • Response : A list of available package sizes in the format [{id: 1 ,size: 'name'}].

  • Request Sample :
    • Query Parameters : No parameters
    • QRequest Body : No body
  • Response Sample :
    • Response body on success :
    • {
       "status": true,
       "errNum": "S000", // On success "S000" will be returned "msg": "ok", // Success message
       "data": [
        {
          "id": "1", the id of the package size (string)
          "size": "name" the text of the package size (string)
        } 
       ]
      }
    • Response body on error :
    • {
       "status": false,
       "errNum": "999", // Error code
       "msg": "error message", // Error message
      }
03
Create an Order :

After preparing all the order info (city-id, region-id, package-size, customer-phone, price, client-name, location description etc.) you can proceed and submit your order-creation info to the API.

Method :

POST

Content-Type :

multipart/form-data

Required Parameters (in body) :
  • client_name
    (string)
    [Required] :
    Name of the client.
  • client_mobile
    (string)
    [Required] :
    The client’s mobile number. Must be in this format “+9647000000000“, iraq country code followed by 10 numbers
  • client_mobile2
    (string)
    [Optional] :
    The client’s mobile number. Must be in this format “+9647000000000“, iraq country code followed by 10 numbers
  • city_id
    (int)
    [Required] :
    ID of the client’s city (from the Cities API).
  • region_id
    (int)
    [Required] :
    ID of the client’s region (from the Regions API).
  • location
    (string)
    [Required] :
    Description of the client’s location.
  • type_name
    (string)
    [Required] :
    Description of the type of goods in the order.
  • items_number
    (int)
    [Required] :
    Number of items in the order.
  • price
    (int)
    [Required] :
    Total price of the order, including delivery.
  • package_size
    (int)
    [Required] :
    The size of the order package (from the Package Sizes API).
  • merchant_notes
    (string)
    [Optional] :
    A general note or instruction about the order.
  • replacement
    (0 or 1)
    [Required] :
    Specifies if the order is a replacement.
  • company_order_id
    (string)
    [Optional] * :
    The order ID from the external company's system. This parameter allows you to track which order ID in our system corresponds to the order ID in your system.

    * Note: This parameter is [Required] if a Company Order ID prefix is activated for the company. The provided Order ID must begin with the registered prefix and must include the full prefix as defined.
    If you don't have a registered prefix and would like to add your own, please check this section.

Response :
  • On success : A success message and the order data.
  • On failure : An error message.
Request Sample :
  • Query Parameters :
  • "token":"token"
  • Request Body :
  • 
    "client_name":"name",
    "client_mobile":"+964700000000",
    "client_mobile2":"+964700000000",
    "city_id":ID,
    "region_id":ID,
    "location":"text",
    "type_name":"text",
    "items_number":number,
    "price":number,
    "package_size":ID,
    "merchant_notes":"text",
    "replacement ":0 or 1,
    "company_order_id":"123"
Response Sample :
  • Response body on success :
  • {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned
     "msg": "ok", // Success message
     "data": [
      {
        "client_name":"محمد" (the name of the client),
        "client_mobile":"+9647704723599" (client phone number),
        "client_mobile2":"+9647704723599"(client second phone number),
        "city_id":"5" (the city id of the client),
        "region_id":"2" (the region id of the client),
        "merchant_mobile":"07704723599" (set from merchant info),
        "items_number":"1" (number of items in the order),
        "price":"25000" (price of the order including delivery fee),
        "package_size":"1" (the size of the order),
        "cash_fee":0 (set if order price exceeds 1'000'000 IQD),
        "location":"market" (client delivery location description), 
        "merchant_id":"5" (set from merchant info),
        "current_city":"1" (set automatically by the system),
        "merchant_city":"1" (set from merchant info),
        "company_price":4000 (the delivery fee of this order),
        "city_fees":0 (set automatically by the system),
        "merchant_price":21000 (the order price without delivery fee),
        "type_name":"ملابس" (orders goods type),
        "merchant_created_at":"2024-08-10 16:30:10" (set automatically by the system),
        "merchant_notes":"عدم فتح القطعة" (set by the merchant),
        "qr_id": 38799216 (the QR id of this order, thi will be the main identifier of the order),
        "pickup_id": "1" (the pickup drier assigned to this order),
        "pickup_created_at": "2024-08-10 04:30:10pm" (set automatically by the system),
        "id": 38799216 (set automatically by the system),
        "company_order_id":"123", (The order ID from the company's system.),
        "qr_link": "https://agg-iq.net/operation/merchant/print-single-tcpdf?id=orderQr&token=merchantToken" (the receipt PDF link)
      } 
     ]
    }
  • Response body on error :
  • {
    "status": false,
    "errNum": "999", // Error code
    "msg": "error message", // Error message
    }
04
Edit an Order :

In scenarios where the order info needs to be updated and the order is still at the merchant possession, this endpoint provides the ability to do so:

Method :

POST

Content-Type :

multipart/form-data

Required Parameters (in body) :
  • qr_id
    (string)
    [Required] :
    Order number
  • client_name
    (string)
    [Required] :
    Name of the client.
  • client_mobile
    (string)
    [Required] :
    The client’s mobile number. Must be in this format “+9647000000000“, iraq country code followed by 10 numbers
  • client_mobile2
    (string)
    [Optional] :
    The client’s mobile number. Must be in this format “+9647000000000“, iraq country code followed by 10 numbers
  • city_id
    (int)
    [Required] :
    ID of the client’s city (from the Cities API).
  • region_id
    (int)
    [Required] :
    ID of the client’s region (from the Regions API).
  • location
    (string)
    [Required] :
    Description of the client’s location.
  • type_name
    (string)
    [Required] :
    Description of the type of goods in the order.
  • items_number
    (int)
    [Required] :
    Number of items in the order.
  • price
    (int)
    [Required] :
    Total price of the order, including delivery.
  • package_size
    (int)
    [Required] :
    The size of the order package (from the Package Sizes API).
  • merchant_notes
    (string)
    [Optional] :
    A general note or instruction about the order.
  • replacement
    (0 or 1)
    [Required] :
    Specifies if the order is a replacement.
  • company_order_id
    (string)
    [Optional] * :
    The order ID from the external company's system. This parameter allows you to track which order ID in our system corresponds to the order ID in your system.

    * Note: This parameter is [Required] if a Company Order ID prefix is activated for the company. The provided Order ID must begin with the registered prefix and must include the full prefix as defined.
    If you don't have a registered prefix and would like to add your own, please check this section.

Response :
  • On success : A success message.
  • On failure : An error message.
Request Sample :
  • Query Parameters :
  • "token":"token"
  • Request Body :
  • "qr_id":"6942069",
    "client_name":"name",
    "client_mobile":"+964700000000",
    "client_mobile2":"+964700000000",
    "city_id":ID,
    "region_id":ID,
    "location":"text",
    "type_name":"text",
    "items_number":number,
    "price":number,
    "package_size":ID,
    "merchant_notes":"text",
    "replacement ":0 or 1,
    "company_order_id":"123"
Response Sample :
  • Response body on success :
  • {
     "status": true,
     "errNum": "",
     "msg": "ok", // Success message
    }
  • Response body on error :
  • {
     "status": false,
     "errNum": "999", // Error code
     "msg": "error message", // Error message
    }
05
Delete an Order :

In scenarios where the order needs to be deleted and the order is still in the merchant's possession, this endpoint provides the ability to do so.
Note : Order status must be equal to 1 (new order) to be deleted.

Method :

POST

Content-Type :

multipart/form-data

Required Parameters (in body) :
  • qr_id
    (string)
    [Required] :
    Order number
Response :
  • On success : A success message.
  • On failure : An error message.
Request Sample :
  • Query Parameters :
  • "token":"token"
  • Request Body :
  • "qr_id":"6942069"
Response Sample :
  • Response body on success :
  • {
     "status": true,
     "errNum": "",
     "msg": "ok", // Success message
    }
  • Response body on error :
  • {
     "status": false,
     "errNum": "999", // Error code
     "msg": "error message", // Error message
    }
06
Retrieve Orders :

Now with your order being alive in our system. You might want to inquire about order details/status.
To do so, the APIs below have been provided (basically returns a list of order(s) with their status).

Alternatively
you can retrieve orders by their ids using this API.

Method :

GET

Content-Type :

multipart/form-data

Response :

A list of orders related to the merchant.

Request Sample :
  • Query Parameters :
    "token":"token"
  • Request Body : no body
Response Sample:
  • Response body on success :
    {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned
     "msg": "ok", // Success message
     "data": [
      {
        "client_name":"محمد", (name of the client) 
        "client_mobile":"+9647704723599", (client mobile number) 
        "items_number":"1", (number of items in this order) 
        "created_at":"2023-08-13 22:12:18", (the date and time of when the order was created)
        "city_name":"بغداد", (city name of client) 
        "region_name":"شارع فلسطین", (region name of the client)
        "status_id":"2", (the status id of the order) 
        "send_to_store": (0 OR 1 OR 2),
        This flag is relevant when status_id = 23 (Returning to Returned Warehouse). It indicates the current stage of the return process:
        0 – The order is still in the city warehouse.
        1 – The order is in transit to the Baghdad warehouse.
        2 – The order has been received at the Baghdad warehouse.
        This flag is primarily used in the Resolve Returned Order API.
        "deliver_done":(0 OR 1), (if 1 then the order has been delivered)
        "status":"تم استلام الطلب من قبل المندوب", (the status text of the order)
        "price":"20000", (the order price including delivery fee) 
        "old_price":"18000" OR -1, (the OLD order price including delivery fee, if it is set to -1 then the price did not change) 
        "location":"market", (the description of the client location) 
        "issue_notes":"لا یوجد", (a note written by the delivery driver when there is an issue with the order)
        "merchant_notes":"لا یوجد", (a note written by the merchant) 
        "client_mobile2":"07", (client second mobile number) 
        "updated_at":"2024-06-22 11:28:53", (the last date and time the order data was updated)
        "city_id":"13", (client city number)
        "region_id":"1043", (client region number)
        "replacement":"0", (indicate if the order is a replacement or not, 1 for replacement 0 for not)
        "type_name":"ملابس", (order goodes type)
        "id":"103", (order id)
        "company_order_id": "123", (The order ID from the company's system.),
        "has_merchant_fin_record": 0 OR 1, (indicates whether the merchant has requested accounting for the invoice this order is included in, 1 if the merchant has requsted accounting.)
        "deliver_confirmed_fin":0 OR 1, (if 1 then the order has been delivered, and the company has received payment from the delivery driver. At this stage, the merchant is eligible to request accounting for this order.)
        "delivery_price":"9000", (the delivery fee of this order) 
        "package_size":"عادي", (the order size) 
        "merchant_invoice_id":"-1" (the merchant invoice number, if the value is "-1" then this order is not included in a merchant invoice and the merchant can not request accounting for this order.)
      }
     ]
    }
  • Response body on error :
    {
     "status": false,
     "errNum": "999", // Error code
     "msg": "error message", // Error message
    }
07
Get Order Statuses :

This API provides a list of order statuses, each associated with a unique status ID and a descriptive status text.

Method :

GET

Content-Type :

multipart/form-data

Response : A list of order statuses in the format [{id: 1, status: 'status text'}].

Request Sample :
  • Query Parameters :
    "token":"token"
  • Request Body: No body
Response Sample :
  • Response body on success :
    {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned
     "msg": "ok", // Success message
     "data": [
      {
        "id": "1",
        "تم الاستلام من قبل المندوب" :"status"
      } 
     ]
    }
  • Response body on error :
    {
        "status": false,
        "errNum": "999", // Error code
        "msg": "error message", // Error message
    }
08
Retrieve Specific Orders by IDs
(batch)
:

Retrieve Specific Orders by IDs (batch)
Unlike the "Retrieve Orders" endpoint with returned all the orders, this endpoint allows you to inquire about a specific id(s) by specifying them into a comma-separated string of order IDs to retrieved.
The maximum number of ids to be retrieved is 25.

Method :

POST

Content-Type :

multipart/form-data

Parameter :
ids

(string)

[Required] :

A comma-separated string of order IDs to retrieve. A maximum of 25 IDs is allowed—any additional IDs beyond this limit will be discarded.

Response :

Details of the selected orders.

Request Sample :
  • Query Parameters :
    "token":"token"
  • Request Body :
    "ids":"11,23,75,29" (string of comma separated values, max 25 ids)
Response Sample :
  • Response body on success :
    {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned
     "msg": "ok", // Success message
     "data": [
      {
        "client_name":"محمد", (name of the client)
        "client_mobile":"+9647704723599", (client mobile number)
        "items_number":"1", (number of items in this order)
        "created_at":"2023-08-13 22:12:18", (the date and time of when the order was created)
        "city_name":"بغداد", (city name of client)
        "region_name":"شارع فلسطین", (region name of the client)
        "status_id":"2", (the status id of the order)
        "send_to_store": (0 OR 1 OR 2),
        This flag is relevant when status_id = 23 (Returning to Returned Warehouse). It indicates the current stage of the return process:
        0 – The order is still in the city warehouse.
        1 – The order is in transit to the Baghdad warehouse.
        2 – The order has been received at the Baghdad warehouse.
        This flag is primarily used in the Resolve Returned Order API.
        "deliver_done":(0 OR 1), (if 1 then the order has been delivered)
        "status":"تم استلام الطلب من قبل المندوب", (the status text of the order)
        "price":"20000", (the order price including delivery fee)
        "old_price":"18000" OR -1, (the OLD order price including delivery fee, if it is set to -1 then the price did not change) 
        "location":"market", (the description of the client location)
        "issue_notes":"لا یوجد", (a note written by the delivery driver when there is an issue with the order)
        "merchant_notes":"لا یوجد", (a note written by the merchant)
        "client_mobile2":"07", (client second mobile number)
        "updated_at":"2024-06-22 11:28:53", (the last date and time the order data was updated)
        "city_id":"13", (client city number)
        "region_id":"1043", (client region number)
        "replacement":"0", (indicate if the order is a replacement or not, 1 for replacement 0 for not)
        "type_name":"ملابس", (order goodes type)
        "id":"103", (order id)
        "company_order_id": "123", (The order ID from the company's system.),
        "has_merchant_fin_record": 0 OR 1, (indicates whether the merchant has requested accounting for the invoice this order is included in, 1 if the merchant has requsted accounting.)
        "deliver_confirmed_fin":0 OR 1, (if 1 then the order has been delivered, and the company has received payment from the delivery driver. At this stage, the merchant is eligible to request accounting for this order.)
        "delivery_price":"9000", (the delivery fee of this order)
        "package_size":"عادي", (the order size)
        "merchant_invoice_id":"-1" (the merchant invoice number, if the value is "-1" then this order is not included in a merchant invoice and the merchant can not request accounting for this order.)
      }
     ]
    }
  • Response body on error :
    {
     "status": false,
     "errNum": "999", // Error code
     "msg": "error message", // Error message
    }
09
Get Orders With Issues :

In some cases, orders may encounter issues during delivery. These orders are handled by our team, but you can retrieve a list of them using this API. If you prefer to resolve the issues yourself, you can use the Resolve Order API.

  • Method :

    GET

  • Content-Type :

    multipart/form-data

  • Response :

    Returns all orders that have a reported issue.

  • Request Sample :
    • Query Parameters :
    "token":"merchant-token"
    • Request Body : No body
  • Response Sample :
    • Response body on success :
    {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned 
     "msg": "ok", // Success message
     "data": [
        {
            "client_name": "cutomer name",
            "client_mobile": "+9647700000000",
            "items_number": "2",
            "created_at": "2025-12-30 23:59:59",
            "city_name": "بغداد",
            "region_name": "شارع فلسطين",
            "status": "مغلق",
            "package_size": "متوسط",
            "status_id": "35",
            "price": "15000",
            "old_price": "18000" OR -1, (the OLD order price including delivery fee, if it is set to -1 then the price did not change) 
            "location": "location discription",
            "issue_notes": "لا يوجد",
            "deliver_done": "0",
            "merchant_notes": "merhcant note",
            "client_mobile2": "+9647700000000",
            "updated_at": "2025-12-30 23:59:59",
            "city_id": "1",
            "region_id": "1",
            "replacement": "1",
            "type_name": "ملابس",
            "id": "102",
            "company_order_id": "AGG_12345",
            "has_merchant_fin_record": "0",
            "deliver_confirmed_fin": "0",
            "delivery_price": "6750",
            "merchant_invoice_id": "-1"
        }
     ]
    }
    • Response body on error :
    {
     "status": false,
     "errNum": "999", // Error code
     "msg": "error message", // Error message
    }
10
Resolve Order :

Your merchants can now resolve order issues using the following API.
This API allows them to provide an order ID and the new customer phone number, and it will reset the order status to 'On its way to the client'.

Note: The issue can only be resolved once the order is with the delivery driver. If the order is returned to the warehouse, it cannot be resolved.

Method :

GET

Content-Type :

multipart/form-data

Response :

  • On success : A success message.
  • On failure : An error message.
Request Sample :
  • Query Parameters :
    "token":"merchant-login-token"
    "order-id":123
    "client-mobile":"+9647700000000"
    "note":"merchant-note"
  • Request Body: No body
Response Sample :
  • Response body on success :
    {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned
     "msg": "ok", // Success message
    }
  • Response body on error :
    {
        "status": false,
        "errNum": "999", // Error code
        "msg": "error message", // Error message
    }
11
Request returned orders :

Method :

POST

Content-Type :

multipart/form-data

Parameter :
ids

(string)

[Required] :

A comma-separated list of order IDs. A maximum of 25 IDs is allowed. If more than 25 are provided, an error will be returned.

Response : A JSON object containing the IDs of successfully retrieved orders and those that failed.

Request Sample :
  • Query Parameters :
    "token":"token"
  • Request Body :
    "ids":"11,33,55,77" (string of comma separated values, max 25 ids)
Response Sample :
  • Response body on success :
    {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned
     "msg": "ok", // Success message
     "data": {
            "succeededOrders": [
                "11,55"
            ],
            "filedOrders": [
                "33,77"
            ],
        }
    }
  • Response body on error :
    {
     "status": false,
     "errNum": "999", // Error code
     "msg": "error message", // Error message
    }
12
Resend Order :

Instead of returning the order to the original merchant, you can use this API to resend the order to a new or the same client. This endpoint functions similarly to the Edit Order API, with the key difference being that it only supports orders currently in specific statuses. Allowed Status IDs:

  • 12 – In province warehouse
  • 13 – In Baghdad warehouse
  • 15 – Returned to merchant
  • 44 – Sent to sorting center for resending

Ensure the order is in one of the above statuses before attempting to use this API.

Method :

POST

Content-Type :

multipart/form-data

Required Parameters (in body) :
  • qr_id
    (string)
    [Required] :
    Order number
  • client_name
    (string)
    [Required] :
    Name of the client.
  • client_mobile
    (string)
    [Required] :
    The client’s mobile number. Must be in this format “+9647000000000“, iraq country code followed by 10 numbers
  • client_mobile2
    (string)
    [Optional] :
    The client’s mobile number. Must be in this format “+9647000000000“, iraq country code followed by 10 numbers
  • city_id
    (int)
    [Required] :
    ID of the client’s city (from the Cities API).
  • region_id
    (int)
    [Required] :
    ID of the client’s region (from the Regions API).
  • location
    (string)
    [Required] :
    Description of the client’s location.
  • type_name
    (string)
    [Required] :
    Description of the type of goods in the order.
  • items_number
    (int)
    [Required] :
    Number of items in the order.
  • price
    (int)
    [Required] :
    Total price of the order, including delivery.
  • package_size
    (int)
    [Required] :
    The size of the order package (from the Package Sizes API).
  • merchant_notes
    (string)
    [Optional] :
    A general note or instruction about the order.
  • replacement
    (0 or 1)
    [Required] :
    Specifies if the order is a replacement.
  • company_order_id
    (string)
    [Optional] * :
    The order ID from the external company's system. This parameter allows you to track which order ID in our system corresponds to the order ID in your system.

    * Note: This parameter is [Required] if a Company Order ID prefix is activated for the company. The provided Order ID must begin with the registered prefix and must include the full prefix as defined.
    If you don't have a registered prefix and would like to add your own, please check this section.

Response :
  • On success : A success message.
  • On failure : An error message.
Request Sample :
  • Query Parameters :
  • "token":"merchant-token"
  • Request Body :
  • "qr_id":"6942069",
    "client_name":"name",
    "client_mobile":"+964700000000",
    "client_mobile2":"+964700000000",
    "city_id":ID,
    "region_id":ID,
    "location":"text",
    "type_name":"text",
    "items_number":number,
    "price":number,
    "package_size":ID,
    "merchant_notes":"text",
    "replacement ":0 or 1,
    "company_order_id":"123"
Response Sample :
  • Response body on success :
  • {
     "status": true,
     "errNum": "",
     "msg": "ok", // Success message
    }
  • Response body on error :
  • {
     "status": false,
     "errNum": "999", // Error code
     "msg": "error message", // Error message
    }
13
Manage Invoices :

Several APIs are available for managing merchant invoices:

Authentication Requirements for Invoice APIs

To use the Invoice APIs, only the Merchant token is accepted for authentication. If a Merchant user token is used instead, an authentication error will be returned. Please ensure that the correct token is used to avoid authentication issues.

To inquire about invoices, you can use the get merchant invoices API and retrieve invoices. Then get invoice orders from the following APIs.

OR
receive an invoice using the following APIs.

OR
create new invoice using the following APIs.

Get Merchant Invoices :
  • Method :

    GET

  • Content-Type :

    multipart/form-data

  • Response :

    Returns all invoices related to the merchant.

  • Request Sample:
    • Query Parameters :
    • "token":"token"
    • Request Body : No body
  • Response Sample :
    • Response body on success :
    • {
       "status": true,
       "errNum": "S000", // On success "S000" will be returned
       "msg": "ok", // Success message
       "data": [
        {    
          "id": "3", (invoice id)
          "merchant_price": "170000", (total price to be received from this invoice)
          "delivered_orders_count": "7", (number of delivered orders for this invoice)
          "replacement_delivered_orders_count": "0", (number of replacement delivered orders)
          "status": "تم الاستلام من قبل التاجر", (invoice status text)
          "merchant_id": "5", (merchant id)
          "updated_at": "2023-12-20 17:01:46" (last date and time the invoice was updated)
        }    
       ] 
      }
    • Response body on error :
    • {
       "status": false,
       "errNum": "999", // Error code
       "msg": "error message", // Error message
      }
Create Merchant Invoices :
  • Method :

    POST

  • Content-Type :

    multipart/form-data

  • Response :

    Creates a new invoice for the merchant with the cuutently deliverd orders.

  • Request Sample:
    • Query Parameters :
    • "token":"token"
    • Request Body :
    • "accounting_by_rep": 0 OR 1 // send merchant invoice by pickup driver (1) or receive the merchant invoice in person (0) 
  • Response Sample :
    • Response body on success :
    • {
       "status": true,
       "errNum": "S000", // On success "S000" will be returned
       "msg": "ok", // Success message
      }
    • Response body on error :
    • {
       "status": false,
       "errNum": "999", // Error code
       "msg": "error message", // Error message
      }
Get Orders for an Invoice :
  • Method :

    GET

  • Content-Type :

    multipart/form-data

  • Parameter:

    invoice_id
    (string): The ID of the invoice.

  • Response :

    Returns all orders associated with a particular invoice.

  • Request Sample :
    • Query Parameters :
    • "token":"token"
      "invoice_id":"ID"
    • Request Body : No body
  • Response Sample :
    • Response body on success :
    • {
       "status": true,
       "errNum": "S000", // On success "S000" will be returned
       "msg": "ok", // Success message
       "data":
       "invoice" : [
        {
          "id": "3", (invoice id)
          "merchant_price": "170000", (total price to be received from this invoice)
          "delivered_orders_count": "7", (number of delivered orders for this invoice)
          "replacement_delivered_orders_count": "0", (number of replacement delivered orders)
          "status": "تم الاستلام من قبل التاجر", (invoice status text)
          "merchant_id": "5", (merchant id)
          "updated_at": "2023-12-20 17:01:46" (last date and time the invoice was updated)
        }    
       ]  
       "orders" : [
        {
       "client_name":"محمد", (name of the client)
       "client_mobile":"+9647704723599", (client mobile number)
       "items_number":"1", (number of items in this order)
       "created_at":"2023-08-13 22:12:18", (the date and time of when the order was created)
       "city_name":"بغداد", (city name of client)
       "region_name":"شارع فلسطین", (region name of the client)
       "status_id":"2", (the status id of the order)
       "status":"تم استلام الطلب من قبل المندوب", (the status text of the order)
       "price":"20000", (the order price including delivery fee)
       "old_price":"18000" OR -1, (the OLD order price including delivery fee, if it is set to -1 then the price did not change) 
       "location":"market", (the description of the client location)
       "issue_notes":"لا یوجد", (a note written by the delivery driver when there is an issue with the order)
       "merchant_notes":"لا یوجد", (a note written by the merchant)
       "client_mobile2":"07", (client second mobile number)
       "updated_at":"2024-06-22 11:28:53", (the last date and time the order data was updated)
       "city_id":"13", (client city number)
       "region_id":"1043", (client region number)
       "replacement":"0", (indicate if the order is a replacement or not, 1 for replacement 0 for not)
       "type_name":"ملابس", (order goodes type)
       "id":"103", (order id)
       "delivery_price":"9000", (the delivery fee of this order)
       "package_size":"عادي", (the order size)
       "merchant_invoice_id":"8" (the merchant invoice number)
        }
       ]
      }
    • Response body on error :
    • {
       "status": false,
       "errNum": "999", // Error code
       "msg": "error message", // Error message
      }
Receive an Invoice :

    When the invoice is sent to the merchant he has to confirm the receipt by scanning the invoice's QR-code via the merchant-app.
    Alternatively, the invoice can be confirmed (received) by the API below.

  • Method :

    GET

  • Content-Type :

    multipart/form-data

  • Parameter:

    invoice_id
    (string): The ID of the invoice.

  • Response :

    Marks the invoice as received.

  • Request Sample :
    • Query Parameters :
    • "token":"token"
      "invoice_id":"ID"
    • Request Body : No body
  • Response Sample :
    • Response body on success :
    • {
       "status": true,
       "errNum": "S000", // On success "S000" will be returned
       "msg": "ok", // Success message
      }
    • Response body on error :
    • {
       "status": false,
       "errNum": "999", // Error code
       "msg": "error message", // Error message
      }
14
Resolve Returned Order :

This API allows the merchant to resend a returning order with a new customer phone number. The order status must be Send to Returns Warehouse (status ID = 23) AND the send_to_store = 0 to be eligible for resending. Only the customer phone number can be changed — the destination address must remain the same.

Note: For more information on the send_to_store value, refer to the Response Sample section in the Retrieve Specific Orders by IDs (Batch) or Retrieve Orders APIs, or the Request Samples section in the Order Status Update Webhook.

Method :

POST

Content-Type :

multipart/form-data

Response :

  • On success : A success message.
  • On failure : An error message.
Request Sample :
  • Query Parameters: No parameters
  • Request Body:
    "qr_id":123
    "client_mobile":"+9647700000000"
    "client_mobile2":"+9647700000000"
Response Sample :
  • Response body on success :
    {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned
     "msg": "ok", // Success message
    }
  • Response body on error :
    {
        "status": false,
        "errNum": "999", // Error code
        "msg": "error message", // Error message
    }
15
Response Handling :

In case of an error, the API will return a response with the following structure :

    {
     "status": false,
     "errNum": "999", // Error code
     "msg": "error message" // Error message
    }

A successful response typically looks like this :

    {
     "status": true,
     "errNum": "S000", // Success code
     "msg": "ok", // Success message
     "data": [ ... ] // Relevant data
    }
Aggre Endpoints :
While the previous endpoints were designed to handle the orders on the merchant level, this set of API endpoints is designed to provided merchant(s) management i.e., to enable the aggregator to handle his merchant(s).
01
Login Endpoint :

All aggre APIs requier an authentication token to be included in the request parameters,
username and password are submitted to the endpoint, aggregator token is returned.

Method :

POST

Content-Type :

multipart/form-data

Purpose :

To authenticate the comapny account and receive a token.

  • Login token expires after 15 days.
  • Login credentials for the company are the same for the company dashboard (https://agg-iq.net/operation/city_office).
Required Parameters :
  • username
    (string)
    [Required] :
    The company's account username.
  • password
    (string)
    [Required] :
    The company's account password.
Response :
  • On success : Returns a token to be used for future API calls.
  • On failure : Provides an error code and message.
Request Samples :
  • Query Parameters : No parameters
  • Request Body :
  • "username":"username"
    "Password":"password"
Response Samples :
  • Response body on success :
  • {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned
     "msg": "ok", // Success message
     "data": {
        "token": "aggre-token", // the login token (string)
        "user-data": { // company information
            "name": "company name",
            "username": "company username",
            "mobile": "company mobile"
        }
     }
    }
  • Response body on failure:
  • {
     "status": false,
     "errNum": "999", // Error code
     "msg": "error message", // Error message
    }
    
02
Get Merchants :

With this API you can get all merchant(s) that belongs to your company.

  • Method :

    GET

  • Content-Type :

    multipart/form-data

  • Response :

    Returns all merchants

  • Request Sample :
    • Query Parameters :
    "token":"token"
    • Request Body : No body
  • Response Sample :
    • Response body on success :
    {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned 
     "msg": "ok", // Success message
     "data": [
      {
        "id": "123",
        "username": "merchant username",
        "token": "merchant token",
        "mobile": "merchant mobile",
        "name": "merchant name",
        "city_id": "merchant city id"
      } 
     ]
    }
    • Response body on error :
    {
     "status": false,
     "errNum": "999", // Error code
     "msg": "error message", // Error message
    }
03
Add Merchant :

In situations where you need to add a new merchant to our system, you can use this API.

Method :

POST

Content-Type :

multipart/form-data

Required Parameters (in body) :
  • name
    (string)
    [Required] :
    Name of the merchant.
  • page_name
    (string)
    [Required] :
    Name of the merchant business.
  • username
    (string)
    [Required] :
    Username of the merchant.
  • password
    (string)
    [Required] :
    Password of the merchant.
  • mobile
    (string)
    [Required] :
    Mobile number of the merchant . Must be in this format “+9647000000000“, iraq country code followed by 10 numbers
  • mobile2
    (string)
    [Optional] :
    Second mobile number of the merchant . Must be in this format “+9647000000000“, iraq country code followed by 10 numbers
  • city
    (int)
    [Required] :
    ID of the Merchant’s city (from the Cities API).
  • region
    (int)
    [Required] :
    ID of the Merchant’s region (from the Regions API).
  • location
    (string)
    [Required] :
    Description of the merchant’s location.
  • goods_type
    (string)
    [Required] :
    Type of goods of the merchant.
  • birthday
    (string)
    [Optional] :
    Merchant date of birth.
Response :
  • On success : A success message and created merchant token.
  • On failure : An error message.
Request Sample :
  • Query Parameters :
  • "token":"aggre-token"
  • Request Body :
  • 
    "name":"Merchant"
    "username":"merchant244"
    "password":"12345678"
    "mobile":"+96477xxxxxxxx"
    "city":"1"
    "region":"1"
    "location":"قرب زيونة"
    "goods_type":"ملابس"
    "page_name":"Merchant Businees"
                            
Response Sample :
  • Response body on success :
  • 
    {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned
     "msg": "Done Successfully.", // Success message
     "data": {
        "merchant_id": 123 // the created merchant ID (int)
        "token": "merchantToken" // the created merchant token (string)
     }
    }
                            
  • Response body on error :
  • 
    {
     "status": false,
     "errNum": 1, // Error code
     "msg": "error message" // Error message
    }
                            
04
Create Multiple Orders :

In certain situations, you may need to quickly create multiple orders for different merchants.
With this API, you can send a JSON array string containing the orders data, and you'll receive a response that provides success and error messages for each individual order.

You will need the data from the Supplementary Data for Order Creation API(s) to create the orders.

Method :

POST

Content-Type :

multipart/form-data

Required Parameters (in body) :
  • data
    (string)
    [Required] :
    Please provide a JSON string with the order data. Note that each request can include a maximum of 30 orders, so make sure not to exceed this limit.
    With the current limits, you can create up to 900 orders every 30 seconds — this is based on a rate limit of 30 requests per 30 seconds, with each request allowing up to 30 orders.
    The order data should contain the following keys and values.
    • client_name
      (string)
      [Required] :
      Name of the client.
    • client_mobile
      (string)
      [Required] :
      The client’s mobile number. Must be in this format “+9647000000000“, iraq country code followed by 10 numbers
    • client_mobile2
      (string)
      [Required] :
      The client’s mobile number. Must be in this format “+9647000000000“, iraq country code followed by 10 numbers
    • city_id
      (int)
      [Required] :
      ID of the client’s city (from the Cities API).
    • region_id
      (int)
      [Required] :
      ID of the client’s region (from the Regions API).
    • location
      (string)
      [Required] :
      Description of the client’s location.
    • type_name
      (string)
      [Required] :
      Description of the type of goods in the order.
    • items_number
      (int)
      [Required] :
      Number of items in the order.
    • price
      (int)
      [Required] :
      Total price of the order, including delivery.
    • package_size
      (int)
      [Required] :
      The size of the order package (from the Package Sizes API).
    • merchant_notes
      (string)
      [Required] :
      A general note or instruction about the order.
    • replacement
      (0 or 1)
      [Required] :
      Specifies if the order is a replacement.
    • merchant_id
      (int)
      [Required] :
      Merchant ID associated with this order.
    • company_order_id
      (string)
      [Optional] * :
      The order ID from the external company's system. This parameter allows you to track which order ID in our system corresponds to the order ID in your system.

      * Note: This parameter is [Required] if a Company Order ID prefix is activated for the company. The provided Order ID must begin with the registered prefix and must include the full prefix as defined.
      If you don't have a registered prefix and would like to add your own, please check this section.

    • metadata
      (string)
      [Optional] :
      The metadata includes any information that helps you identify the order more easily.
      It is not part of the order creation data, but it will be returned in the response as the same string.
Response :
  • On success : There will be two arrays: one containing all the successfully created orders and the other with the failed orders.
    Each failed order will include a "failed" variable that holds the error message explaining the failure.
  • On failure : An error message.
Request Sample :
  • Query Parameters :
  • "token":"aggre-token"
  • Request Body :
  • 
    "data":"[ // JSON array
        {
            "client_name":"name",
            "client_mobile":"+964700000000",
            "client_mobile2":"+964700000000",
            "city_id":ID,
            "region_id":ID,
            "location":"text",
            "type_name":"text",
            "items_number":number,
            "price":number,
            "package_size":ID,
            "merchant_notes":"text",
            "replacement":0 or 1,
            "merchant_id":ID,
            "company_order_id":ID,
            "metadata":"text",
        }
    ]"
                            
Response Sample :
  • Response body on success :
  • 
    {
     "status": true,
     "errNum": "S000", // On success "S000" will be returned
     "msg": "Done Successfully.", // Success message
     "data": {
        "succeed": [], // an array with all the successfuly created orders
        "failed": [] // an array with all the filed orders with an error message for each order
     }
    }
                            
  • Response body on error :
  • 
    {
     "status": false,
     "errNum": 1, // Error code
     "msg": "error message" // Error message
    }
                            
06
Get Printed Orders :

If you need to retrieve previously created PDF files, you can do so using this API.

Method :

GET

Content-Type :

multipart/form-data

Response :

A list of printed orders files

Request Sample :
  • Query Parameters :
    "token":"aggre-token"
  • Request Body: No body
Response Sample :
  • Response body on success :
    {
        "status": true,
        "errNum": "S000",
        "msg": "Done Successfully.",
        "data": [
            {
                "fileName": "file name",
                "filePath": "file path link",
                "fileType": "file",
                "fileSize": "file size"
            },
            {
                "fileName": "file name",
                "filePath": "file path link",
                "fileType": "file",
                "fileSize": "file size"
            }
        ]
    }
  • Response body on error :
    {
        "status": false,
        "errNum": "999", // Error code
        "msg": "error message", // Error message
    }
07
Check Order Exists :

To verify if an order is already created with the same company system order number.

Method :

GET

Content-Type :

multipart/form-data

Response :
  • An array contains the order(s) you are searching for in case order(s) exists.
  • An empty array in case no orders found with the provided company system order number.
Request Sample :
  • Query Parameters :
    "token":"aggre-token",
    "company-order-id":"1" // company system order number
  • Request Body: No body
Response Sample :
  • Response body on success :
    {
        "status": true,
        "errNum": "S000",
        "msg": "Done Successfully.",
        "data": {
            "order": "[{orderData}]" OR "[]"
        }
    }
08
Receive Merchant Returned Order :

To receive a merchant's returned order, you can use this API to update the order status to "Returned To Merchant".

Method :

POST

Content-Type :

multipart/form-data

Response :
  • On success : A success message.
  • On failure : An error message.
Request Sample :
  • Query Parameters :
    "token":"aggre-token"
  • Request Body :
    "merchant-token":"merchant-token",
    "order-id":123
Response Sample :
  • Response body on success :
    {
        "status": true,
        "errNum": "S000",
        "msg": "Done Successfully.",
    }
  • Response body on error :
    {
        "status": false,
        "errNum": "999", // Error code
        "msg": "error message", // Error message
    }
Webhooks :
At our company, we understand the importance of real-time updates and seamless integration between systems. That's why we offer webhooks as a powerful feature to keep your system automatically in sync with key events in our platform.

With webhooks, you no longer need to constantly check for updates. Instead, we’ll send real-time updates directly to your system whenever specific events occur, such as changes to an order’s status. This allows your system to react immediately, whether it’s updating databases, triggering workflows, or sending notifications, all without manual intervention.

By leveraging webhooks, you can streamline your processes, reduce overhead, and ensure that your system stays up-to-date with minimal effort. In this section, we’ll walk you through how to configure and use our webhooks to receive order status updates, so you can take advantage of this feature for a more efficient and automated experience.
01
Order Status Update :

This web Hook sends updates regarding order status changes to the API endpoint you provide. The updates are triggered whenever an order transitions through different stages.

You'll need to provide the API endpoint URL where we should send the order status update data. The webhook will send a POST request with the status update data to this URL.

URL : The order status update information will be sent to the API endpoint that you provided.

Method :

POST

Content-Type :

application/json

Purpose : To automatically send updates about order status changes to your system.

Key Points :
  • Max Failed Attempts Limit: If an update fails 4 times, it will be marked as failed and will not be retried.
  • Request Timeout: If a request does not receive a response within 3 seconds, it will be marked as failed.
  • Authentication Token: You can provide an authentication token to be included in the request headers. Share the token and header name with our system administrator in the following format:
    "auth-key-name:token"
  • Data Retention:
    • Successful requests: Logs will be deleted 3 days after they are sent.
    • Failed requests: Logs will be deleted 21 days after they are sent.
Request Samples :
  • Headers: If an authentication token is provided, it will be included in the request headers.
  • Query Parameters : No parameters
  • Request Body :
  • {
        "client_name":"محمد", (name of the client) 
        "client_mobile":"+9647712345678", (client mobile number) 
        "items_number":"1", (number of items in this order) 
        "created_at":"2023-08-13 22:12:18", (the date and time of when the order was created)
        "city_name":"بغداد", (city name of client) 
        "region_name":"شارع فلسطین", (region name of the client)
        "status_id":"2", (the status id of the order) 
        "send_to_store": (0 OR 1 OR 2),
        This flag is relevant when status_id = 23 (Returning to Returned Warehouse). It indicates the current stage of the return process:
        0 – The order is still in the city warehouse.
        1 – The order is in transit to the Baghdad warehouse.
        2 – The order has been received at the Baghdad warehouse.
        This flag is primarily used in the Resolve Returned Order API.
        "deliver_done":(0 OR 1), (if 1 then the order has been delivered)
        "status":"تم استلام الطلب من قبل المندوب", (the status text of the order)
        "price":"20000", (the order price including delivery fee) 
        "old_price":"18000" OR -1, (the OLD order price including delivery fee, if it is set to -1 then the price did not change) 
        "location":"market", (the description of the client location) 
        "issue_notes":"لا یوجد", (a note written by the delivery driver when there is an issue with the order)
        "merchant_notes":"لا یوجد", (a note written by the merchant) 
        "client_mobile2":"+9647712345678", (client second mobile number) 
        "updated_at":"2024-06-22 11:28:53", (the last date and time the order data was updated)
        "city_id":"13", (client city number)
        "region_id":"1043", (client region number)
        "replacement":"0", (indicate if the order is a replacement or not, 1 for replacement 0 for not)
        "type_name":"ملابس", (order goodes type)
        "id":"103", (order id)
        "company_order_id": "123", (The order ID from the company's system.)
        "has_merchant_fin_record": 0 OR 1, (indicates whether the merchant has requested accounting for the invoice this order is included in, 1 if the merchant has requsted accounting.)
        "deliver_confirmed_fin":0 OR 1, (if 1 then the order has been delivered, and the company has received payment from the delivery driver. At this stage, the merchant is eligible to request accounting for this order.)
        "delivery_price":"9000", (the delivery fee of this order) 
        "package_size":"عادي" (the order size) 
        "merchant_invoice_id":"-1" (the merchant invoice number, if the value is "-1" then this order is not included in a merchant invoice and the merchant can not request accounting for this order.)
    }
Additional Info :
  • Price Change: In some cases, the order price may change while the status remains unchanged.
    This indicates the full order is being delivered at a new price (not due to a return).
    A price change can be detected when the status is "With delivery driver" (3) and the old price is not -1.
Using Company Order ID in Our System :
You can now use your own company-specific order IDs within our system, subject to certain conditions. This feature enables better alignment between your internal systems and our order processing workflow. It also allows your company to use its own order manifest (order information sticker) when delivering orders.

Requirements for Order ID Prefix: To enable this feature, you must first register a unique order ID prefix that adheres to the following rules:
  1. The prefix must consist of at least three letters and be unique in our system.
  2. The prefix must not contain any special characters except for an underscore (_).
  3. The prefix must not contain any spaces.
  4. The prefix letters must be capital letters.
  5. The prefix must not contain any Numbers.
  6. The prefix must not contain any Arabic letters.

examples for the accepted format: ABC1000, ABC_1000.

How to Register Your Order ID Prefix: To register your order ID prefix:
  1. Contact our customer service team.
  2. Provide the prefix you want to use.
  3. Once approved and registered, the prefix will be associated with your account.

After Registration: Once your prefix is registered, the Company Order ID field becomes required in the order creation APIs.
  1. All submitted Company Order IDs must begin with your registered prefix.
  2. This setup ensures proper tracking and uniqueness of orders from different clients.